Paul Harding, the Director of IT at Air Transport Services Group (ATSG), is responsible for managing the company’s IT infrastructure, handling varying cybersecurity requirements, and heading their software implementation endeavors. Having gained outstanding experience working with several Fortune 500 companies, he excels in establishing effective relationships with internal and external customers based on trust and integrity. Having served at ATSG for four years now, Harding has successfully transformed their maintenance operations by installing an Enterprise Asset Management system across three subsidiaries, improved cybersecurity exposure and ticketing system, migrated from Lotus Notes to Exchange, and implemented Office365. Adhering to his passion for constant improvement, he is now working on implementing a new flight and navigation system while introducing HA/clustering in a new infrastructure environment.
How did the pandemic pan out for ATSG?
There is no denying that the Covid-19 pandemic has taken the world by storm and subsequently created a massive disruption in the way the global business environment was operating. Like many others, ATSG was also swayed by the ripple effects created by the pandemic.
Primarily, since most of our workforce had gone remote, which was against our philosophy in the pre-Covid era, we came across a plethora of internal challenges. From providing systems for our remote working employees to setting up numerous VPN connections, our transition from an on-premise company to a fully virtual organization was no easy task. Another big thing that we had to get going during the pandemic was the migration from Lotus Notes to Exchange and the rollout of Office 365. While there was a significant amount of ambiguity concerning the success of this endeavor, our ability to embrace all necessary tools to establish a better collaboration within the teams allowed us to achieve our goals without any hassles.
What are some of the key trends that you see disrupt the aviation space today?
Having interacted with several prominent customers, including Amazon, I'd say that real-time data and predictive analytics are two big things that are going to shape the future of the aviation industry, especially the cargo space. Though relatively new to the aviation space, these technologies are gaining a lot of traction today, considering the broad range of benefits they promise. The better you leverage real-time data, and predictive analytics, the quicker and wider your customer base will grow. At ATSG, we’re equipped with all necessary tools and systems to gather, process, and analyze the vast lakes, pools, or warehouses of data available today.